AT&T Authorized Retailer

Reviews about AT&T Authorized Retailer

• Linda Carroll

  Jun, 30 2018
  ★ ☆ ☆ ☆ ☆
  The service in store was for an authorized user on my account November 16, 2015. My friend needed a new phone . My account had explicit instructions/notes about the authorized user's making changes. Yet no one from the store accessed those notes. The sales rep KAI who was in training, upgraded the phone for my friend to a smart phone but did not explain that a smart phone would increase the monthly charges by $40.00. My friend asked specifically to have his own account which was not done. At checkout, the new phone charges would be added to the account and my friend asked what about a contract. He was told he was authorized user. About one hour later my friend returned to the store and told the salesperson and manager, James that he did not get what he asked for. He asked that I be called. The staff said that I had to be physically in the store. But I live in Florida. They refused to call me. The smart phone was exchanged, the new contract and new number was written up, although my friend had my authorization to KEEP his number. Another screw up. I later called the store and spoke with James
  the manager, who had been taking care of my friend. He spoke very fast and was robotic. Not at all friendly or apologetic. I felt like he was occupied with other business closing store while addressing my dissatisfaction. Making a sale of new phone upgrade seemed to be the only concern with this store. I would not recommend to this site. Poor customer service. Listening to the customer is the most important part of service. As well to retain that customer. I visit this area regularly. I grew up in this area. I think training new employees to listen is important to increase sales rather than give them "what they think the customer wants". This was what was said to my friend. :(
• Camila Grasso

  Feb, 27 2018
  ★ ★ ★ ★ ★
  Its awesome!! Great people, great location. They're helpful and very friendly. The service is the best. Simply a great and incredible store.

Photos and maps

Nearest places

• Stenn Judit O MD

  Establishment, Health, Doctor

  59 One Mile Rd Ext # G, East Windsor, NJ 08520

  +1 609-443-4500

  windsordermatology.com
• Windsor Dermatology: Halpern Matthew E MD

  Establishment, Health, Doctor

  59 One Mile Rd Ext # A, East Windsor, NJ 08520

  +1 609-443-4500

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• Windsor Dermatology: Nieves David S MD

  Establishment, Health, Doctor

  59 One Mile Rd Ext # G, East Windsor, NJ 08520

  +1 609-443-4500

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• Valerie A. Layne, DNP

  Establishment, Doctor

  59 One Mile Rd Ext # A, East Windsor, NJ 08520

  +1 609-443-1150
• Hightstown Medical Associates: Teixeira M E MD

  Establishment, Doctor

  59 One Mile Rd Ext # A, East Windsor, NJ 08520

  +1 609-443-1150

  hightstownmedical.com
• East Windsor Fire Department

  Establishment, Fire station

  51 One Mile Rd Ext, East Windsor, NJ 08520

  +1 609-448-5487

  ewvfc1.org